Frequently Asked Questions
Quick answers about shipping, orders, and product handling.
Where do you ship from?
We ship all orders from our warehouse in Western Australia.
How long does it take to receive my order?
In-stock orders dispatch within 24 business hours. Delivery is typically 1–5 days depending on location.
Do I get a tracking number?
Yes, AusPost tracking is provided.
What if my order doesn’t arrive?
We’ll reship; domestic shipping avoids customs issues.
Are packages sent securely?
Yes, packaged for safety and privacy.
Does shipping protect peptides?
Lyophilised, protected from direct light.
Can I cancel?
If not yet dispatched, you can cancel for a full refund.
Storage
After reconstitution, refrigerate; lasts a minimum of 4 weeks.
Purity
Each batch includes third-party COAs (HPLC/LC-MS).